How long does it take to receive my order?
Once your order has been placed, reviewed and paid for, it will be shipped in time to meet your deadline. Whether you need it tomorrow or next month, you will give us the date needed and we make sure it gets there on time. We take the highest pride in not missing deadlines. 12 hour service is available. However, most orders will ship within 24-48 hours.

What does Price Matching mean?
At 12HourAwards.com we believe our pricing is extremely competitive. With that in mind we will gladly match any competitor's advertised price on the same or similar item. The item must be shown on a website, catalog or advertisement. Please click on the link below to learn more.

Click: Price Matching

How much is shipping cost?
We ship all of our orders using UPS. You will receive a tracking number once your order has been shipped. Shipping cost is determined by your order deadline date, weight and shipping destination. However, a $10 flat rate applies on all orders shipped using UPS ground service.

I don't see the item I want?
Don't worry, we will find it for you. All you have to do is give us some information on what your looking for. Please click on the link below to learn more.

Click: Find Item for me

What is the best way to place my order?
We suggest placing your order directly on this website. If you would like to speak with a representative don't hesitate to call at (904) 626-0517.

Necesitas un representante en espanol?
Nosotros tenemos representantes en espanol que pueden ayudarle. Por favor mandenos un email a shop@12hourawards.com. usted tambien nos puede llamar al (904) 626-0517.

What forms of payment do you accept?
We accept Visa and MasterCard. Upon account setup approved Customers, Schools, Government organizations, Businesses and Religious organizations can pay with check, money order or purchase order.

Return Policy?
There is a no return policy. 12HourAwards.com strives to satisfy you in every part of your order. If in any way you are not satisfied with the item you purchased we recommend calling a representative immediately. We will do everything we can to satisfy you.

Can I change my order?
Yes, we allow orders to be changed. Please keep in mind that there is a process for every order. We will work with you to get the order exactly the way you want it. A proof will be sent to you on orders where it's possible. It is best to make a change earlier in the process of your order. However, we can make a change until the order is shipped. Additional charges may occur.

Can prices change on the website?
Yes, prices are subject to change without notice. We continually strive to make our online shopping easy and accurate. However, human error is a factor and mistakes can be made. If a mistake is found please notify us immediately.